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Georgia State University 2023

Student Body and Institutional Mission

“Georgia State is a national example of how higher education institutions can support the success of all students, no matter their backgrounds or the challenges they may face in college.”
—Sara Levy, Michael & Susan Dell Foundation, 2022

When it comes to higher education, the vision of the United States as a land of equal opportunity is far from a reality. Today, it is eight times more likely that an individual in the top quartile of Americans by annual household income will hold a college degree than an individual in the lowest quartile.[1]  Nationally, white students graduate from college at rates more than 10 points higher than Hispanic students and are more than twice as likely to graduate with a 4-year college degree when compared to black students.[2]  According to the United States Department of Education, Pell-eligible students nationally have a six-year graduation-rate of 39%,[3] a rate that is 20 points lower than the national average.[4]  Sadly, the COVID-19 pandemic exacerbated inequities in higher education and is serving to make reducing these differences even more challenging for colleges across the nation.

Certainly, these challenges are faced at Georgia State University. In 2003, Georgia State was the embodiment of these national failings.  The institutional 6-year graduation rate for bachelor’s students stood at 32% and underserved populations were foundering.  Graduation rates were 22% for Hispanics, 29% for African Americans, and 18% for African American males.  Pell students were graduating at a rates more than 10 percentage points lower than non-Pell students. 

Rising Graduation Rates

Today, thanks to a campus-wide commitment to student success and more than a dozen strategic initiatives implemented over the past several years, graduation rates have increased significantly at Georgia State University. The institutional graduation rate for bachelor-degree seeking students has improved by more than 20 points (See Appendix, Chart 1).[5]  These interventions have led to across the board increases in the success rates of all demographic groups.  For example, rates are up 33 points for Latinos (to 56%), 29 points for African Americans (to 53%). Positive student outcomes and the elimination of achievement gaps based on race, ethnicity and  income have characterized the work on student success at Georgia State university for nearly a decade. On average, since 2015, there have been no achievement gaps based on these characteristics (Chart 2) with the graduation rate of African American, Hispanic, and low-income students often surpassing the rate of the student body overall—an all but unprecedented accomplishment for a large, public university. This accomplishment is even more notable considering the size of these populations at Georgia State. GSU enrolls more than 26,000 Pell eligible students more than 22,000 African American students and more than 7000 Hispanic students.  This year, the vagaries of the pandemic are reflected in the reemergence of small differences in graduation outcomes. Specifically, the graduation rates for Pell students and Black students were 1 point lower than the student body average. However, even with the challenges associated with teaching and learning over the last couple of years, for the fifth consecutive year, Georgia State University awarded more than 10,000 degrees.  This includes 7149 undergraduate degrees (representing an 70% increase since 2010), awarded more than 5200 bachelor’s degrees including a record number of degrees to Hispanic students (755, up 156 % since 2010) and a near record to Asian students (927, up 70 % since 2010) (Charts 3 and 4).  Georgia State awards more bachelor’s degrees annually to African American, Hispanic, first generation, and Pell students than any other university in Georgia.  In fact, seven years ago Georgia State University became the first institution in U.S. history to award more than 2,000 bachelor’s degrees to African American students in a single year, a metric it has matched every year since.  No other college or university in the U.S. has done so even once. (Chart 5) According to Diverse Issues in Higher Education, for the ninth consecutive year, Georgia State conferred more bachelor’s degrees to African Americans than any other non-profit college or university in the United States.[6]  Georgia State is also ranked first nationally in the number of bachelor’s degrees conferred to African Americans and in a number of specific disciplines including biology, finance, foreign languages, marketing, physical sciences, social sciences and interdisciplinary studies degrees.  Importantly, students are succeeding in some of the most challenging majors at Georgia State.  Over the past decade, the number of bachelor’s degrees awarded in STEM fields has increased by 172% overall, 171% for African American students, 200% for African American males, and 565% for Hispanic students, far outpacing their enrollment growth over this period (Chart 6).

Perimeter College

The news is also encouraging at Perimeter College, Georgia State’s associate-degree-granting college that enrolls nearly 16,000 students. Consolidation between Georgia State University and Perimeter College was finalized in 2016, only about seven years ago.  We are making exceptional progress. While there is still more work to be done, since consolidation, the Perimeter 3-year graduation rate has almost quadrupled, rising from 6.5% to 23% (Chart 7).   Significant progress has been made increasing success outcomes for all students.  Since the year before consolidation was announced, graduation rates for Hispanic students have increase by 16 points.  They have increased by 19 points for white students, 12 points for black students and 17 points for students who are Pell eligible.

Just like on the Atlanta campus, equity gaps have narrowed significantly.  In 2020 for the first time, African American, Hispanic and Pell students all graduated from Perimeter College at rates at or above those of the student body overall.  As recently as 2015, white students were graduating from Perimeter at rates more than two-and-a-half times the rate of African American students. In 2020, both white and African American students graduated at the same rate—exceptional progress in such a short period of time.   While the pandemic has disproportionately impacted Perimeter’s low-income and African American students, reopening some gaps in 2021, the fact is that Pell students and African Americans are graduating at rates more than four times higher than they were prior to consolidation.  The elimination of equity gaps based on race, ethnicity and income level has been a distinctive and much-discussed accomplishment of Georgia State’s Atlanta campus, and the rapid progress in this area at Perimeter College lends credence to the view that Georgia State’s unique data-based, proactive and systematic approach to student success helps level the playing field for students from diverse backgrounds (Chart 8).  

According to The Chronicle of Higher Education (January 2020), 83% of Perimeter students now graduate, are retained, and/or successfully transfer to four-year institutions within three years of first enrollment, ranking Perimeter College 20th in the nation (among 2,000+ community colleges ranked).  Despite steep declines in Perimeter College overall enrollments in the years leading up to consolidation and new declines brought on by the COVID-19 pandemic, Perimeter College conferred more than 1900 associate degrees in 2022-23 (Chart 9).  This number was down from a high of 2336 in 2020-2021 but was proportionate to the enrollment decline at Perimeter College since 2020. Even given this decrease, Perimeter College ranked 10th in the nation for the number of associate degrees awarded to African Americans annually awarding nearly 1000 degrees last year alone (Chart 10).[7]  There is more to be done at Perimeter College but results since consolidation have been transformative.

A National Model

Georgia State University is a unique institution striving to support learners of all ages, identities, and experiences.  We are passionate about being “A Place for All”.   Student Success is a foundational pillar of GSU’s new Strategic Plan, Blueprint to 2033.  In the plan, Georgia State University commits to continue the work of demonstrating that students from all backgrounds can succeed at equal rates by improving retention and graduation rates and positioning students for success. While maintaining our commitment to equity in education, the strategic plan challenges the university to expand our national leadership through our innovative approach to student success.  Over the last decade, Georgia State University’s student success accomplishments have been the subject of growing national attention. Highlights include:

  • In December 2014, former President Barack Obama highlighted the exemplary work being done at Georgia State University to assist students through its Panther Retention Grant program in his address at White House College Opportunity Day.[8] 
  • In 2014, Georgia State received the inaugural national Award for Student Success from the Association of Public and Land Grant Universities (APLU), and in 2015 it received the second-ever Institutional Transformation Award from the American Council on Education (ACE).  Both awards highlighted Georgia State’s exceptional progress in student success and its elimination of all equity gaps.
  • In August 2015, Georgia State was invited to provide expert testimony on strategies for helping low-income students succeed before the Committee on Health, Education, Labor and Pension of the U. S. Senate.
  • In July 2017, Bill Gates made a half-day visit to campus specifically to learn more about Georgia State’s innovative use of data and technology to transform outcomes for low-income students.
  • Between 2018 and 2020, the Brookings Institution, Harvard’s CLIMB initiative, and US News and World Report released reports placing Georgia State among the top 1% of institutions in the nation for “social mobility”—helping students move from low-income status at matriculation to upper-income status as alumni.
  • In spring 2018, The New York Times, in a feature article, highlighted Georgia State’s status as conferring the most degrees to African Americans in the country and labeled the university “an engine of social mobility,” while the Harvard Business Review and NPR’s “The Hidden Brain” both chronicled the impact of Georgia State’s groundbreaking work using an A.I.-enhanced chatbot to reduce summer melt.
  • Georgia State’s student-success efforts became the subject of a feature-length documentary, Unlikely (2018), and an award-winning book, Won’t Lose This Dream: How An Upstart Urban University Changed the Rules of a Broken System (2020) by Andrew Gumbel
  • In fall 2023, U.S. News and World Report ranked Georgia State 1st in the nation for its Commitment to Undergraduate Teaching among all public universities and as the 2nd Most Innovative University in the nation (behind only ASU). Georgia State’s First-Year Experience and Learning Communities were ranked 4th and 6th in the nation respectively.

Motivated by a desire to make an impact not only in the lives of its own students but also in the lives of students nation-wide, Georgia State University has made a conscious and significant commitment of time and resources to sharing with others the lessons that we have learned.  To better support the dissemination of this work, as well as to incubate the next-generation of student-success innovations, Georgia State University established the National Institute of Student Success (NISS) in October 2020.  In its first three years, the NISS has already delivered diagnostic and/or coaching services to more than fifty campuses nationally and several state higher education systems.  In addition to the diagnostic and coaching services that allow NISS staff to work with individual campuses, the NISS has also developed a self-service online teaching and research portal (the Accelerator) that has accessible content for anyone wanting to learn more about best practices to increase student outcomes. Significantly in 2023, the University System of Georgia’s (USG) included working with the NISS as a major component of its new Strategic Plan 2029. Partnering with the NISS, USG institutions will be supported to diagnose barriers to student success and develop and implement actions plans around best practices to improve student outcomes at these institutions.

2. Emerging Student Success Strategies

Strategies to Improve Student Success

Though Georgia State University has built an international reputation for innovation and student success, there is still much work to be do.  The new Strategic Plan, Blueprint to 2032, challenges the University community to expand our national leadership through curricular innovation, greater access to education and reliance on evidence-based student success programs for all students at all levels. In association with its Momentum Year plans for 2023, Georgia State University worked on several exciting projects including: the Accelerator Academy for academic recovery, a chatbot for academic support, the use of SteppingBlocks data in first year courses to improve the connection between college to career, a faculty task force to improve student outcomes in math, and enhanced student onboarding.  A report on each of these projects is included below.


[1] The Pell Institute (2015) Indicators of Higher Education Equity in the United States: 45 Year Trend Report (2015 Revised Edition).  Retrieved from http://www.pellinstitute.org/downloads/publications-Indicators_of_Higher_Education_Equity_in_the_US_45_Year_Trend_Report.pdf   

[2] U.S. Department of Education.  Institute of Education Sciences, National Center for Education Statistics (2014) Table 326.10: Graduation rate from first institution attended for first-time, full-time bachelor's-degree- seeking students at 4-year postsecondary institutions, by race/ethnicity, time to completion, sex, control of institution, and acceptance rate: Selected cohort entry years, 1996 through 2007.  Retrieved from https://nces.ed.gov/programs/digest/d14/tables/dt14_326.10.asp.

[3] Horwich, Lloyd (25 November 2015) Report on the Federal Pell Grant Program.  Retrieved from http://www.nasfaa.org/uploads/documents/Pell0212.pdf.

[4] U.S. Department of Education.  Institute of Education Sciences, National Center for Education Statistics (2014) Table 326.10.

[5] All charts can be found in the Appendix.

[8] President Barack Obama (4 December 2014) Remarks by the President at College Opportunity Summit.  Retrieved from https://www.whitehouse.gov/the-press-office/2014/12/04/remarks-president-college-opportunity-summit.

Success Inventory

Accelerator Academy- Academic Recovery (Georgia State University-2023)

Strategy/Project Name: 
Accelerator Academy- Academic Recovery
Momentum Area: 
Mindset
Strategy/Project Description: 

Support 1st-year students who did not complete core course to retake with additional academic supports 

 

Summary of Activities: 

Georgia State University launched “the Accelerator Program” is Summer 2021 to help 1st-year students who had received non passing grades in critical 1st-year courses get back on the right academic track by retaking the course in the summer term. The Accelerator Program offers wrap around supports including chatbot nudges, academic coaches, writing studio, study sessions, Early Alert, paid tuition and repeat to replace advising services.

Activity Status: 
Evaluation/Assessment plan: 

Evaluation Plan and measures: % of students who successfully complete retaken course

Baseline measure: 100% students received non passing grades

Goal or targets: 75% pass rate enabling students to progress

Time period/duration: Summer Term

Progress and Adjustments: 

In Summer 2023, the Accelerator Program was offered to 50 students in English 1101 who failed to pass the course during the academic year.  Results indicates that 76% of students in program passed course with a C or better. Retakes during year result in pass rate of only about 50%. More than 500 students failed to pass course during the year scaling program could result in additional 130 students passing each year.

Plan for the Year Ahead: 

Program will be continued in Summer 2023. This is a scale project for the University Innovation Alliance. The model, first developed at Georgia State University, is being expanded nationally to UIA schools through the Alliance. GSU will increase courses supported in Summer 2024

Challenges and Support: 

Funding for this program is the biggest challenge to this program.  GSU’s initially funded through HEERF funds. Without tuition or stipend support will students still be motivated and will results be as strong?

Primary Contact: 
Allison Calhoun-Brown, Sr. Vice President for Student Success and Chief Enrollment Officer
Carol Cohen, Director of the University Advisement Center

Artificial Intelligence and Academic Support (Georgia State University-2023)

Strategy/Project Name: 
Artificial Intelligence and Academic Support
Momentum Area: 
Mindset
Data & Communications
Strategy/Project Description: 

Pilot introduction of AI enhanced Chat Bot for academic support in large sections of the core curriculum.

Georgia State University was one of the 1st institutions in the country to use an AI-Enhanced Chatbot to address issues of summer melt for new students and continuous enrollment for continuing students. .[1] This project expands the use of this technology to the classroom to increase successful completion of the class.

 

[1] For more information please see: Page, Lindsay C. , Katharine Meyer, Jeonghyun Lee, and Hunter Gehlbach. (2022). Conditions under which college students can be responsive to nudging. (EdWorkingPaper: 20-242). Retrieved from Annenberg Institute at Brown University: https://doi.org/10.26300/vjfs-kv29

Activity Status: 
Evaluation/Assessment plan: 

Evaluation Plan and measures: % of students who earn passing grades and higher grades with utilization of chatbot

Baseline measure: DFW rates in pilot courses

Goal or targets: Decrease of 15% in DFW grades

Time period/duration: Spring 2023-Spring 2024

Progress and Adjustments: 

Previous randomized control trial (RCT) indicated improved academic performance, improved assignment completion and better student satisfaction based on usage of the Bot. American Government treatment group students 8 points more likely to earn B or higher than control group. Pell students 29% less likely to earn D or F than control group. In Macroeconomic students using chatbot 38% less likely to drop course than control group.

Plan for the Year Ahead: 

Expand pilot and randomized control trials planned to further understand course-based nudging and its effects on student outcomes.  Currently, AI support is only available in American Government and Macroeconomics. We will launch AI support for Introductory Chemistry in Spring 2024 with additional courses planned for Fall 2024.

Challenges and Support: 

Collaboration with faculty remains a critical element of this project as we hope to maintain the positive momentum of impact in this area.  Graduate student support, integrating intelligent agents and understanding how to communicate effectively is work that must be sustained to build on the successes of this initiative.

Primary Contact: 
Allison Calhoun-Brown, Sr. Vice President for Student Success and Chief Enrollment Officer
Ben Brandon, Senior Director of Student Success Analytics

Enhanced Student Onboarding (Georgia State University-2023)

Strategy/Project Name: 
Enhanced Student Onboarding
Momentum Area: 
Pathways
Mindset
Data & Communications
Strategy/Project Description: 

Improve student onboarding through pre-collegiate modules and proactive connections between incoming students, meta-majors and co-curricular opportunities through Panther Connect program

Enhance support offered to all 1st-year students by proactively connecting them to opportunities for student engagement based on their curricular and co-curricular interests.  Panther Connect introduces guided pathways to student engagement much like learning communities and meta majors structure academic pathways. Develop program of incentives for participation in engagement activities.  ALSO Deliver pre-collegiate modules related to developing a productive mindset and building college readiness skills.  Pre-collegiate module designed for students and parents to engage on how to be successful in college

Activity Status: 
Evaluation/Assessment plan: 

Evaluation Plan and measures: Measure engagement by first year students through tracking activities in Panther Involvement Network and completion of modules

Baseline measure: unknown. 

Goal or targets: 75% 1st year engagement and 75% completion of modules

Time period/duration: Summer 2023-Spring 2024

Progress and Adjustments: 

Panther Connect helps reduce the anxiety of choose from 400+ campus clubs and organizations down to 15 meta involvement options. Uses a data feed (from Slate) into CampusLabs system (PIN) to set up auto communications. From FF22 cohort data, students who attend 4 or more events have a 6% higher retention rate than average. Panther Connect program won Innovative Orientation program award at the NODA southeast regional conference in 2023. Launched Panther Reward incentive program.

Plan for the Year Ahead: 

Will implement pre-collegiate modules for Summer 2024

Challenges and Support: 

Unable to complete pre-collegiate modules for Summer 2023 implementation

Primary Contact: 
Michael Sanseviro,Vice President for Student Engagement
Heather Housley, Assistant Vice President for Student Engagement

Stepping Blocks Integration in Freshmen Orientation Courses (Georgia State University-2023)

Strategy/Project Name: 
Stepping Blocks Integration in Freshmen Orientation Courses
Momentum Area: 
Purpose
Pathways
Strategy/Project Description: 

Encourage students to use of Stepping Blocks data to better understand their career path and the salary and job opportunities associated with this choice.

In freshmen orientation classes each 1st-year student will be required to complete an assignment designed to encourage the use of stepping blocks data.  Based on an academic major of interest, students will research common jobs associated with the major as well as the job market and the salaries associated with these positions.

Activity Status: 
Evaluation/Assessment plan: 

Evaluation Plan and measures: Percentage of students completing project

Baseline measure: New project

Goal or targets: 80% completion

Time period/duration: Fall 2023

Progress and Adjustments: 

Each academic department has completed a Stepping Blocks pages which enable students to easily based on academic interests

Plan for the Year Ahead: 

At the end of the fall term will evaluate usage of platform and revise outreach as appropriate.

Challenges and Support: 

Training instructors about assignment and new tool

Branding digital career counselor

Primary Contact: 
Allison Calhoun-Brown, Sr. Vice President for Student Success and Chief Enrollment Officer
Ramona Simien, Director Employer Relations

Improving Student Success Outcomes in Lower Level Math Courses (Georgia State University-2023)

Strategy/Project Name: 
Improving Student Success Outcomes in Lower Level Math Courses
Momentum Area: 
Mindset
Change Management
Category: 
Strategy/Project Description: 

Engage faculty in development of best practices for improving student success outcomes in lower-level math courses.  The goal is to increase completion of Quantitative Skills courses in the first year.

Since the pandemic, DFW rates have been increasing in lower-level math courses for both associates and bachelor’s students.  The Provost engaged the Center for Teaching, Learning and Online Education, and the faculty teaching 1st-year bachelors and associate math students in a semester long process to identify ways to increase student engagement with learning materials and to develop recommendations (including pedagogical strategies) to lower DFW rates and increase course completion.

 

Activity Status: 
Evaluation/Assessment plan: 

Evaluation Plan and measures: Successful completion of project

Baseline measure: only 76% ATL and 64% PC currently successfully complete course

Goal or targets: Increase course completion rate by 10%

Time period/duration: Spring 2023 and ongoing

Progress and Adjustments: 

The Math task force developed strategies to improve student outcomes in math.  The results were very positive.  For bachelor students’ completion rates increased from 76.4% in 2021 to 82.7% in 2022.  For associate students completion rates increased from 64.2 to 67.1% (see Charts 11)

Plan for the Year Ahead: 

The Taskforce is reviewing results from last year and seeking to extend recommendations to additional math courses. Provost plans additional taskforces to lower DFW rates in additional core courses.

Challenges and Support: 
  • Faculty adoption of best practices
  • Consistent student engagement with course materials
Primary Contact: 
Nicole Parsons-Pollard, Provost and Executive Vice President for Academic Affairs
Andrea Hendricks, Senior Director of Online Initiatives and an Associate Professor of Mathematics

Campus Plans Supplemental Sections

Georgia State University continues to ask the question, “Are we the problem” to identify and remove administrative and academic obstacles to student success.  The new initiatives described above that are focused on academic recovery, academic support, college to career, student engagement and outcomes in math are part of out commitment to review all aspects of the student experience and redesign them as necessary. GSU’s approach to student success is to implement changes at scale, changing University processes for the benefit of our students. We have not created programs targeted at students by their race, ethnicity, first-generation status, or income level.  Rather, we have used data to identity problems impacting large numbers of Georgia State students, and we have changed the institution for all students.  In the process, the University has redesigned outreach and onboarding, 1st-year support, guided student pathways, career readiness, academic support, academic advising, financial wellness and cohort resources, in a manner that significantly lowers bureaucratic barriers to college completion for students.  Though well intentioned, institutions inadvertently hinder student success.  Changing these practices has resulted in significant, positive results at Georgia State.  One of GSU’s successful high impact strategies, the Panther Retention Grant, was recently used as a model to expand a completion grant program to all the school in the University System of Georgia and the Technical College System of Georgia.  In May 2022, Governor Brian Kemp signed House Bill 1435, to remove the financial aid gaps that impede degree completion for senior students.

Another notable example is the way that Georgia State University continues to innovate and develop strategies to increase student success in academic advising. These strategies are producing long-term benefits.  This year, the results of a large-scale randomizedcontrolled trial designed to validate the effectiveness of intensive, proactive, technologyenhanced advisement in increasing achievement, persistence, and completion of historically underserved students were released. The Department of Education funded, Monitoring Advising Analytics to Promote Success (MAAPS) project found that at Georgia State University, students who were randomly assigned to the treatment group and received proactive outreach, degree-planning activities, and targeted interventions from their assigned MAAPS advisors in addition to business-as-usual advisement at GSU, after 6 years had a graduation rate that was seven percentage points higher than control group students and 15 points higher for Black students, though GSU advisement interventions do not use race as a factor in its models. The work demonstrates that redesigning systems to support benefits all students and may disproportionately benefit undeserved communities not because like all students, they are served better.[1]

Conclusion

Georgia State University is testimony to the fact that students from all backgrounds can succeed at high rates.  Moreover, our efforts over the past decade demonstrate that dramatic gains are possible not through changing the nature of the students served but through changing the nature of the institution that serves them.  How has Georgia State University made the gains outlined above?  How do we propose to reach our ambitious future targets?  In one sense, the answer is simple.  We employ a consistent, evidenced-based strategy.  Our general approach can be summarized as follows:

  • Use data systematically and daily in order to identify and to understand the most pervasive obstacles to our students’ progressions and completion.
  • Be willing to address the problems by becoming an early adopter.  This means piloting new strategies and experimenting with new technologies.  After all, we will not solve decades-old problems by the same old means.
  • Track the impacts of the new interventions via data and make adjustments as necessary to improve results.
  • Scale the initiatives that prove effective to have maximal impact.  In fact, almost all of the initiatives outlined benefit thousands of students annually. 

Our work to promote student success at Georgia State has steadily increased graduation rates among students from all backgrounds, but it has also served to foster a culture of student success among faculty, staff, and administration.  As the story of Georgia State University demonstrates, institutional transformation in the service of student success does not come about from a single program or office but grows from a series of changes throughout the university that undergo continual evaluation and refinement.  It also shows how a series of initially small initiatives, when scaled over time, can significantly transform an institution’s culture.  Student-success planning must be flexible since the removal of each impediment to student progress reveals a new challenge that was previously invisible.  When retention rates improved and thousands of additional students began progressing through their academic programs, for instance, we faced a growing problem of students running out of financial aid just short of the finish line, prompting the creation of the Panther Retention Grant program.  It also led to a new analytics-based initiative to better predict and address student demand in upper-level courses.  Problems we faced with Summer Melt, seniors stopping out for financial reasons, and pandemic-related struggles for incoming students have each led to significant, new innovations—all of which have been adopted by other universities nationally.  For a timeline of where we have been and where we are going next, please see Chart 13.

Georgia State still has much work to do, but our progress in recent years demonstrates that significant improvements in student success outcomes can come through embracing inclusion rather than exclusion, and that such gains can be made even amid a context of constrained resources.  It shows that, even at very large public universities, we can provide students with systematic, personalized supports that have transformative impacts.  Perhaps most importantly, the example of Georgia State shows that, despite the conventional wisdom, demographics are not destiny and equity gaps are not inevitable.  Low-income and underrepresented students can succeed at the same levels as their peers—if we support students by systemic and proven approaches.  We owe our students no less.