This project involves process mapping to identify and remove process barriers that prohibit students from graduating within 150% of expected time to completion. Complete College America (CCA) will conduct a process mapping analysis of AMSC’s admissions and retention processes. Based on the outcomes of this analysis, AMSC will address CCA recommendations for process improvements and monitor the impact on student progression and completion.
Historical data will be used to set baseline values. Progression and completion metrics will be utilized to measure the impact of process improvements determined from the process mapping process. The key performance indicator is progression rates (semester-to-semester enrollments), to identify bottlenecks and barriers in students’ progression toward completion. The target is to improve progression rates by 2% annually. The current progression rate is 60%-65% (fall cohorts), and 50%-55% (spring cohorts). Ultimately, the impact is expected to reduce time to degree, which for bachelor’s students have an average baseline of 5.33 for FY2024.
Process mapping will initiate the process in spring 2025. Subsequent activities will proceed after the process mapping analysis.
This project is expected to cover a multi-year period, including the process mapping, improvement of processes, and evaluation of the results.
Pending results of the process map analysis, challenges will be contingent upon the nature of the necessary process improvements. Instances where no additional resources are necessary, the institution does not expect major challenges, when compared to instances where additional resources are necessary.
Support will be needed and sought outside of the institution if process improvements require specialization or expertise in specific areas that are not available within the institution.
